Refunds and Returns Policy

Cancellation Policy:

  1. Timely Cancellations: You can cancel your order within 6 hours of placing it. After this period, we can’t guarantee cancellation as the order might have been processed.
  2. Refunds: If you cancel within the specified time, we’ll issue a full refund.
  3. Process: To cancel, shoot us an email or WhatsApp message with your order number.
  4. Exceptions: If your order has been dispatched, we won’t be able to cancel it. In this case, you can return the item following our return

Shipping Policy:

  1. Cut-off Time: For UAE, orders should be placed before 4PM for delivery within 24 to 48 hours.
  2. GCC Delivery: Expect your package to arrive in 3-5 business days.
  3. Returns: You have 1-7 days to return items in good condition. Damaged or excessively used items won’t be accepted. You can submit your return request via email or WhatsApp.
  4. Tracking: Once your order is dispatched, we’ll send an email with your order number and tracking number.

VAT Policy:

  1. Responsibility: VAT charges will be borne by our customers.
  2. At Checkout: The applicable VAT will be calculated and added to your total at checkout for both UAE and GCC orders.